fernanda mendes

Client Service Manager

ES3 Team member since 2003

  • Bio
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  • Vital Statistics

After 10 years in the insurance industry, I was ready to give it all up and explore some new horizons. As fate would have it, I was persuaded to join ES3 in 2003, after satisfying some of my travel bug. (Although, I am still trying to figure out how to make travelling a career!)

I work with our large business partners accounts from service to reporting to research. I like to think of myself as an extension of their HR team. What I enjoy most about my job is the people, and more particularly, solving problems. First, because it gives me an excuse to ignore my own, and second, because I love creating solutions that fit together like the pieces of a puzzle built specifically for the client.

I come from a great big family where we always encouraged each other in everything. That’s why I think I fit in so seamlessly at ES3; there are many parallels between my work and family, including the fact that, no matter what, I am supported in everything I do.

Three Key Words:

Creative, organized, facilitator

Industry Experience:

Nearly 20 years hands-on experience (since 1994) in a variety of roles, including underwriting assistant, sales coordinator, benefits supervisor and benefits consultant.


Industry-related workshops and seminars (ongoing) South Granville Business College, Office Administrative Certificate Program, 1994


Farah Mohamed – I’m humbled by the work she’s doing to help women recognize their potential and empower them with confidence to make a difference in the world.

Hannah Taylor – I first heard this young girl speak at a fundraising event for the Ladybug Foundation which she created at the age of 6. She is just one example of a generation of people that will influence our future, and what I see is exciting.


Reading (horror, fantasy, Sci-Fi and the occasional chick-lit); café’s… on my own or with friends, just as long as I’ve got coffee! Engaging in creative activities such as card making, wedding invitations, painting and design. If you need help with your employees’ group benefits, please contact me by email or by phone at 604.639.3969.